Privacy Policy

1. Information We Collect

When you visit our website, we may automatically collect certain information about your device, including:

  • Browser type

  • IP address

  • Time zone

  • Pages visited

  • Referral source

We collect this information to improve the performance, security, and functionality of our website.

When you place an order or contact us, we may collect:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party providers)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and ensure security

3. Sharing Your Information

We only share personal information with trusted third parties when necessary to operate our business, such as:

  • Payment providers

  • Shipping carriers

  • Marketing and analytics partners

All third parties are required to handle your data securely.

4. Cookies

Our website uses cookies and similar technologies to:

  • Enable core site functionality

  • Improve user experience

  • Provide analytics and marketing services

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of the website.

5. Data Security

We use SSL encryption and industry-standard security measures to protect your personal information.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Object to certain processing

To exercise any of these rights, please contact us at: info@solyra.co.nz

7. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

9. Contact Us

If you have questions about this Privacy Policy, please contact: info@solyra.co.nz